Analisis Transformasi AI Customer Service (Chatbot) di Travel Agent X Pakuwon Mall. HORIZON: Indonesian Journal of Multidisciplinary, [S. l.], v. 4, n. 3, p. 863–870, 2026. DOI: 10.54373/hijm.v4i3.5607. Disponível em: https://www.indo-intellectual.id/index.php/hijm/article/view/5607. Acesso em: 25 jun. 2026.